FAQ/ TERMS & CONDITION


IMPORTANT: By choosing Sugar Town for your Candy Buffet, you are deemed to have accepted these terms and conditions.


1. HOW THIS WORKS?

You interested to have our service, but you do not have a clue how to do
Just follow this simple steps
  • Fill in our order form here
  • Wait for our reply
  • Once you have confirmed your order, we will send you invoice
  • Pay deposit as agreed to book your date
  • You need to tell me the location of your candy buffet table to help us prepare for decoration (e.g under a canopy, near wall, outdoor, etc)
  • All the discussions/booking via email ONLY
  • You just need to prepare 1/2 banquet table with table cloth & skirting near to electric plug
  • We will setup 1 hour before your event starts. You can always tell us if you want us to setup at specific time.
  • We will assign one of our crew to setup/attend for your event. For Candy buffet package A & B and chocolate fountain package mini, medium & large, we do not provide attendant to refill and monitor the candy buffet throughout the event. 
  • Attendant fee is rm50/day should you require one. However, for wedding we make it compulsory for you to take our attendant.
  • Enjoy your candy buffet! We will settle everything for you :)

2. CHOC FOUNTAIN/CANDY BUFFET PACKAGE (WE SETUP FOR YOU):
  • All decorations are subjected to what have been agreed and decided. Any add-ons items will be charged. Including if it costs the transportation as well (Additional charge for fresh flower deco)
  • Deposits paid are not refundable.
  • All bookings must be paid for, in full, no later than 1 week prior to the date of your event – unless otherwise agreed.
  • Client to provide 2 banquet tables (Approximate 7’ X 3’ or banquet), table cloth and skirting near to electric plug
  • All damage or lost of the machine, jars accessories, decoration and detailing are upon the client’s responsibilities. All damage occurred will be charged upon the clients
  • DO NOT WASH THE MACHINE AFTER USED. Just pack it in the plastic or box when returned.
  • DO NOT PUT WATER IN THE CHOCOLATE FONDUE or MACHINE. This will cause damage to the machine.
  • Designs and concept are upon the consultant and discussion with the clients
  • Sugar Town holds the right the cancel your order if we do not receive your deposit 3 days from the invoice issued without notification. Should we have two clients who want to book the same slot, we will prioritize on the customer who paid first. Your booking is not confirmed until we have received your deposit payment. 
3. MACHINE RENTAL (SELF SETUP & SELF PICKUP)
  • Rental for 1 day (24 hours), late return will be charged accordingly
  • Self pick up at agreed place, date and time. 
  • No need to wash. Pack to carefully with plastic bag with no chocolate left in the machine. 
  • Please test the machine once you received the machine (at home) and text back to us that the machine is working properly. 
  • The machine and food and container must be returned in the good condition as you received the machine from us
  • Do not put water in the machine
  • Only use our chocolate fondue
  • Security deposit will not refundable should you breach any of the above rules
  • Deposit paid are not refundable
  • Sugar Town holds the right the cancel your order if we do not received your deposit 3 days from the invoice issued without notification. Should we have two clients who want to book the same slot, we will prioritize on the customer who paid first. Your booking is not confirmed until we have received your deposit payment
4. Can I customize my candy buffet decoration?
Yes, of course we can. And it is included in the package! What u need to do is to tell us your theme, be it cartoon character, romantic, polka dots, vinatage, anything! We will try to fulfill your requirement. Then the decoration will be done as per agreed by both sides :)

5. Why Sugar Town is way cheaper than others?
Tricky question! Anyway, truth is, the owner of Sugar Town also is a B2B. She knows the pain of paying all those wedding bills! She did all the survey and at last she gave up and did everything herself. Instead of wasting her stuffs, she thought of sharing this with others since a lot of her friends love her idea! She does this part time with love and passion. That concludes why Sugar Town offers you the best price in town :D

6. I can't find any packages that suits me...can you customized my package?
Yes, of course you can! Sugar Town understand that sometimes you have different preference, or you have xx number of guests. Just tell me and we can give the best price for you. Remember, our package is not fixed, we just want to give you option :)

7. I am a fussy customer? How?
We do not entertain fussy customer! HAHAA! Kidding!!
We love our customer and we try to customize your candy buffet as much as you want. However, sometimes there is limitation and plus we are affordable candy buffet service provider. Your imagination should be reasonable :) To manage your expectation, you can view our collections in facebook and tell us which setup you like the most. We will try to live up your dreams. We really love new idea. It is up to you if you think we are the one for you :)
All discussions are done via emails. Please do not call/SMS/whatsapp me as I might lose all the details.

8. Who will setup my candy buffet?
Sugar Town team consists of few bunch of passionate candy buffet lover. We are working as a team and we never "sub" our job to other vendor to maintain our good name and quality. Once you have confirmed our booking, we will give you name and contact no of the crew in charge.